MasterFix Delivers A Genuinely Personal Service
We understand the needs of our clients and make sure all commissions, whether simple, routine maintenance tasks or complete refurbishment projects, are undertaken to meet the most exacting requirements.
All of our trades engineers are the best in the business. They are versatile, adaptable and focussed on the task at hand and always strive to deliver the service standards that MasterFix is known for.
Working With The Best
Our key focus is on multi-trade maintenance, working with prime residential property managers, owners of multiple dwellings in London and commercial premises facilities managers.
Having established and developed relationships with a wide range of clients, we have built a significant portfolio of commercial and retail clients through exceptional property care and measurably better service delivery standards.
What Sets Us Apart?
- All of our engineers are directly employed with MasterFix
- Our management teams are trade specialists and actively support our engineers round the clock
- Fully trained and highly experienced administration teams
- MasterFix Ambassador Training for all engineers to understand and learn the MasterFix approach
- Continuous technical training programmes for both management and engineers
- High staff retention levels
- Our MasterFix Management Database (MMD) allows clients to log in and review records by service type and premises
We aim to build confidence and trust through exceptional property care, promoting collaborative and sustainable relationships with mutual benefit. Our principles are:
- Safety - The safety of our clients, the public and our employees will not be compromised.
- Quality - All work will be delivered to the highest possible appropriate standards.
- Reliability and Punctuality - Our entire team will strive to deliver on time every time.
- Communication - We will actively promote timely and effective service led information.
- Honesty and Fairness - Maintaining trust through total service cost transparency.
- Value for Money- We will establish a demonstrable link between service and cost.
- Courtesy - We will at all times be respectful and thoughtful in all of our dealings.
- The Environment - We will comply fully with all regulations and codes of practice.
- Professional Advice - We will offer professional property advice, not personal opinion.