Claims Handler - Account Lead

Role: Claims Handler – Account Lead
Reports to: Insurance Director
Location: Central London – 100% Office Based

Be that person who delivers exceptional property services.

Purpose and objectives
We are looking for an experienced Account Lead to deal with property insurance claims. You will be joining a strong and established team at a successful and well-established contractor.
In this office-based role, you will be on the front line in delivering work instructions. You will collaborate closely with our contracts managers and surveyors to return homes to their original state after incidences such as fire, flood, subsidence, and accidents.

Act like an owner and put customers first.

Main duties and responsibilities:

• Act as a point of contact for clients and customers for any queries on their claims.

• Managing property claims from start to finish.
• Managing client portals with regular updates.
• Supporting with invoicing.
• Dealing with customer complaints.
• Working to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.

 
Special requirements:

• Have the ability to utilise qualities such as empathy, tact, assertiveness, and diplomacy when talking to customers.
• Accuracy and attention to detail.

• Excellent communication skills, both written and verbal.
• Ability to work in a fast-paced and pressured environment.
• Exceptional Customer Services skills with experience of working within a Customer Services/Complaints Handling environment.

 
Be the perfect fit.

Your core qualities and attributes

Act like an owner Treats their part of the business as its own function whilst maintaining a strategic view of the business goals.

Put customers first Customers, internal and external, are always top of mind and the individual is a champion of the customer.

Relationships are fundamental Builds and maintains relationships across the business and with external partners and customers. Seen as a key member of the Masterfix team.

Be open, honest, and constructive Happy to share and take on board ideas and is always willing to challenge the business for its' betterment.

Inspire excellence Is a model for behaviours across the business and leads others to model that behaviour.