Customer Services Manager - Reactive
Support Staff
Perm
London
London
£40000 - £45000 per annum
PB-102
05-04-2024 11:15 AM
Customer Service Manager
Are you passionate about self and team delivery of exceptional customer service?
Are you a dynamic and detail-oriented individual with experience in managing property maintenance?
Do you thrive in a fast-paced environment and possess excellent organisational skills?
If so, we have the perfect opportunity for you!
Masterfix are seeking a dedicated Customer Service Manager to join their team.
You should have:
Are you passionate about self and team delivery of exceptional customer service?
Are you a dynamic and detail-oriented individual with experience in managing property maintenance?
Do you thrive in a fast-paced environment and possess excellent organisational skills?
If so, we have the perfect opportunity for you!
Masterfix are seeking a dedicated Customer Service Manager to join their team.
You should have:
- Proven experience as a Service Manager in the reactive property maintenance industry – (minimum 2 years). This is essential.
- Excellent customer service skills in a target driven environment.
- A natural leader with the energy and drive to deliver exceptional service to all of our customers and clients by self and team delivery.
- The aptitude to design and deliver one-to-one and team, on the job, customer service training.
- Build and maintain strong relationships with customers and clients.
- An ability to recognise and resolve customer service issues promptly.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Knowledge of property management and maintenance best practices.
- Property compliance knowledge (Gas, mechanical and electrical)
- Self-motivation with the ability, and desire, to work on your own initiative.
- Leading the service delivery within our reactive maintenance team overseeing a diverse portfolio of high-end residential and commercial properties in central London.
- Driving and monitoring customer and client SLA’s.
- Liaising with our engineers, customers, and clients to ensure the delivery of exceptional property services.
- Resolving customer related issues promptly and efficiently.
- Gaining regular customer and client feedback to feed into the team to drive our service level and Net Promotor Score (NPS).
- Ensuring the team provide effective communication with clients, providing regular updates on the status of maintenance requests.
- Collaborating with the team to ensure that our working process’ are both customer friendly whilst being commercially viable.
- £40-45K per annum.
- Pension scheme after qualifying period.
- 25 days holiday per year plus bank holidays
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